Customer Support Executive

Job Summary

We are looking for a friendly and professional Customer Support Executive to handle customer inquiries, orders, and service requests related to our meat and poultry products. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to provide quick and effective support to ensure customer satisfaction.

Key Responsibilities

• Handle customer inquiries via phone, WhatsApp, email, and in-person communication.
• Assist customers with orders, product information, pricing, and delivery details.
• Resolve customer complaints and issues in a professional and timely manner.
• Coordinate with the sales, inventory, and delivery teams for smooth order fulfillment.
• Maintain accurate records of customer interactions and feedback.
• Ensure high levels of customer satisfaction and service quality.
• Follow up with customers to ensure issue resolution and satisfaction.

Required Skills & Qualifications

• Previous experience in customer service or support role preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Basic computer and data entry skills.
• Ability to work in a fast-paced environment.
• Polite, patient, and customer-focused attitude.